Building and Safety

 

 

Department of Building & Safety

201 N Figueroa Street

Los Angeles, CA 90012

3-1-1 (Inside LA County)

213-473-3231 (Outside LA County)

www.ladbs.org

Protects public safety and discourages urban blight through code enforcement of zoning, building,k plumbing, mechanical, and electrical codes, as well as engineering, energy, and disabled access regulations. through inspections, ensures that local and state laws for construction and maintenance of commercial, industrial, and residential buildings are followed. Issues permits required for virtually all construction citywide, including building, grading, plumbing, mechanical, electrical and elevators. 

 

Construction Service Centers

3-1-1 (Inside LA County)

213-473-3231 (Outside LA County)

 

DOWNTOWN

Figueroa Plaza

201 N Figueroa St. 1st Floor, 4th Floor

Los Angeles, CA 90012

 

SAN PEDRO

638 S Beacon St. Room 276 

San Pedro, CA 90731

 

SOUTH LA

8475 S Vermont Ave. Room 210

Los Angeles, CA 90044

 

VAN NUYS

6262 Van Nuys Blvd. 2nd Floor, Room 251

Van Nuys, CA 91401

 

WEST LOS ANGELES

1828 Sawtelle Blvd. 

West Los Angeles, CA 90025

 

New Construction Inspection

After obtaining the required permits for the work to be performed, call 311 to schedule one or more inspections as the work progresses. For automated inspection requests, call 

888-524-2845 (Inside LA County)

213-482-0000 (Outside LA County)

3-1-1 (Inside LA County)

213-473-3231 (Outside LA County)

You'll need to provide the permit number, site address and type of inspection needed.

 

Permits

A plan review by a Department plan check engineer may be required before Building and safety can issue a permit. Express building, plumbing, mechanical and electrical permits that do not require plan check may be obtained at any Express Permit counter located in the construction Service Centers, via facsimile, or online using the department's e-permit program on the LADBS website. 

 

Property Complaints

Call 311 to file complaints regarding code violations on existing single-family residential buildings, condominiums, townhouses, hotels, motels, and other commercial buildings. For complaints regarding buildings with two ro more residential units and apartment buildings, contact the Housing Department at 866-557-7368

 

Residential Property Reports

Prior to the sale or exchange of residential property, a report is issued to advise purchasers of the authorized use, occupancy  zoning classification and other information of City record regarding the property  Also included is information regarding installation of metal bars, security roll-down shutters, smoke detectors, impact hazard glazing, water conservation devices, seismic gas shut-of valves and certificates of occupancy.

 

Zoning Information

Zoning information for most parcels in the City of Los Angeles is available through 311. You may also obtain zoning information via fax by using the form available through the LADBS website and in person at the district offices.

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Housing Authority of the City of

Los Angeles

 

 

Housing Authority of the City of Los Angeles

2600 Wilshire Blvd. 

Los Angeles, CA 90057

(213) 252-2500

(213) 252-5313 TDD

www.hacla.org

One of the largest Public Housing Authorities in the nation that provides the largest stock of permanent affordable housing in the Los Angeles Area. Housing Authority has two major housing programs throughout the City of Los Angeles; Conventional Public Housing, Section 8 Housing Assistance, funded by U.S. Dept of Housing & urban Development (HUD)

 

Fraud Reporting

www.mysafeworkplace.com

(800) 461-9330

 

Procurement and Contracts 

213-252-5405

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Human Resources

213-252-5400

213-252-0116 TDD

 

24 Hour Job Hot Line

213-252-5396

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Accessibility Coordinator

213-252-1879

213-252-5313 TDD

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General Services

213-252-1836

 

Public Safety

213-252-5400

 

SECTION 8 PROGRAM

Service Delivery Offices

Assistant Director

213-252-2690

 

South 310-225-6655

 

East 213-252-2514

 

West 213-252-2573

 

Valley 818-756-1194

 

Inspections

Section 8 Central (Downtown)

213-252-1802

 

Section 8 South

310-225-4741

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Section 8 Valley

818-756-1194

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Section 8 Investigation Unit

800-461-9330

213-252-3110

 

SPOA

Assistant Director

213-252-6965

 

Special Programs Operations

213-252-1608

 

Special Programs Administration

213-252-6110

 

Applications, Processing & Issuance and Contracting (APIC)

213-252-2636

 

Support Services

213-252-5356

 

Owner Services

213-252-2657

 

Administration

213-252-2570

 

PUBLIC HOUSING PROGRAM

Housing Services Administration

213-252-1820

213-252-5309 TDD

 

Public Housing Application Center

2600 Wilshire Blvd.

Los Angeles, CA 90057

213-252-1020

213-252-2536 TTY

213-252-2526 FAX

 

Resident Services

213-252-6100

213-252-5483 TDD

 

NON-PUBLIC HOUSING SUBSIDIZED AND MARKET RATE PROPERTIES

 

Asset Management

213-252-8840

213-252-8854 FAX

 

Media Relations

213-252-1864

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Housing and Community Investment Department

 

Housing and Community Investment Department

1200 West 7th St. 

Los Angeles, CA 90017

866-577-RENT (7368)

213-473-3231 TDD

http://hcidla.lacity.org

 

On July 1, 2013 Los Angeles' housing and community investment programs officially integrated into the Los Angeles Housing and Community Investment Department (HCIDLA). HCIDLA is committed to building sustainable neighborhoods through affordable housing development and preservation, code enforcement, rent stabilization, human and community services. 

 

HCIDLA administers the following community services programs previously operated by the former Community Development. 

- Department (CDD):

- FamilySource Centers

- Office of Traffic Safety

- Domestic Violence Services

- Community Action Board

- Commission on the Status of Women

- Human Relations Commission

- Commission on Community and Family Services

- Administration of the Consolidated Plan

- Environmental Review

 

HCIDLA also manages the entire portfolio of programs and services managed by the previous Los Angeles Housing Department (LAHD) such as the following: 

- Rent Stabilization

- Compliance

- Code Enforcement

- Housing Finance and Development

- Homeownership Program

- Neighborhood Stabilization Program

- Lead Abatement Program

- Affordable Housing Trust Fund

- Asset Management

- HOPWA 

- Handyworker Program

 

All services and programs are place-based, integrating transit, community, economic, and housing development investments that are memorialized in the city's Five-year Consolidated Plan for 2013-2017.

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Affordable Housing Commission

213-808-8636

Advisory Commission to the Mayor and Council; responsible for reviewing the policies and programs of the Los Angeles Housing Department including the departmental budgets of the Housing Department and other City housing-related agencies. All Affordable Housing Commission (AHC) meetings are open to the public. Regular AHC meetings are scheduled on the second and fourth Thursdays of each month at Garland Center, conference Room 912, 9th Floor, 1200  West 7th Street, Los Angeles, CA 90017.

 

Affordable Housing Trust Fund

213-922-9694

The Affordable Housing Trust Fund (AHTF) finances affordable rental housing for low-income households by making long-term loans to build new housing developments or to rehabilitate existing structures. It was established by the Mayor and City Council in June 2000 pursuant to a set of recommendations from the Housing Crisis Task Fore. Developers apply for funds twice a year through a Notice of Funding Availability (NOFA). Projects funded by the AHTF must leverage the City's funds with other public and private funding sources, and remain affordable for a minimum of 55 years. 

 

Affordable Occupancy Compliance Monitoring

213-808-8806

Monitors property owner compliance with recorded regulatory agreements setting aside affordable units in multi-family properties: 1) funded with tax-exempt revenue bonds; 2) funded by the LAHD utilizing federal funds; and/or, 3) developed in conjunction with a planning land use benefit. Affordable units must be rented or sold to income qualified individuals or families at a restricted rent or purchase price over the period of time specified in the agreement. 

 

Asset Control Area (EHOP) Program

213-922-9672

In cooperation with HUD and the Enterprise Foundation, this program helps rehabilitate HUD-foreclosed homes for sale to low-income first-time homebuyers. The Los Angeles Housing Department (LAHD) has set-aside funds to provide Purchase Assistance deferred loans of up to $90,000 for these homes. 

 

Billing and Collection Section

877-614-6873

213-473-3231 TDD

The Los Angeles Housing Department's Billing and Collection Section collects fees and charges related to the Systematic Code Enforcement Program (SCEP) and the Rent Stabilization Ordinance (RSO), including multi-family rental unit registration fees, Systematic Code Enforcement Program fees, and inspection fees. In addition, the Billing Section provides information to constituents regarding the applicability of the various fees and charges to a particular multi-family property, as codified in the RSO and SCEP Ordinances. 

 

Community Housing Development Organization Program

213-808-8953

A Community Housing Development Organization (CHDO) is a private non-profit, community-based service organization whose primary purpose is to provide and develop decent, affordable housing for the community it serves. Approved CHDOs receive certification from LAHD indicating that they meet certain requirements of the federal HOME Program. LAHD is mandated by the federal Department of Housing and Urban Development (HUD) to expend 15% of HOME funds on CHDO-sponsored projects. 

 

Complaints, Comments, and Commendations Regarding the Housing Dept. 

213-808-8808

Complaints regarding landlord/tenant issues should be directed to the Department's Customer Service and Information Section 866-557-7368 or 213-473-3231 TTY, Monday through Friday, from 9AM to 4PM. 

 

General complaints, concerns, comments, or commendations regarding the services or staff of the Los Angeles Housing Department may be directed to the Office of the General Manager at 213-808-8808, or by U.S. mail to: Los Angeles Housing Department, Office of the General Manager, 1200 W 7th Street, 9th Floor, Los Angeles, CA 90017. 

 

Comprehensive Single-Family Rehabilitation Program

213-808-8802

This program provides 3%, no-payment (deferred) loans for low-income, owner occupied, single-family homeowners who want to rehabilitate/renovate their homes. There is a grant of up to $10,000 available for lead paint hazard removal and/or exterior improvements for eligible owners. Eligible improvements are focused on making plumbing, roofing, heating, electrical, and other repairs that extend the life of the structure. 

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Fair Housing (Housing Discrimination) 

800-477-5977

213-387-8400

Counseling on fair housing rights and responsibilities; investigation of housing discrimination complaints (renters and homebuyers); enforcement of fair housing laws; and multi-lingual outreach and education. Property owner and manager training, lender training & real estate fair housing training; landlord-tenant and general housing rights & responsibilities. Predatory lending counseling and referrals. Services available in: English, Spanish and other languages. 

 

Grants Management 

213-808-8486

The Los Angeles Housing Department's Grants Management Unit Prepares parts of the U.S. Department of Housing & Urban Development (HUD) housing & Community Development Consolidated Plan (Con Plan) which pertain to housing activities funded by one or more of the following programs: Community Development Block Grant (CDBG), Home Investment partnership (HOME), Housing Opportunities for Persons with AIDS (HOPWA) and Emergency Shelter Grant (ESG). This unit is also responsible for researching housing grant and award opportunities and preparing applications  handling grant agreements and other documents related to that effort. Other functions include executive management support, preparing analyses and reports of program expenditures, monthly financial status, and HUD's consolidated Annual Performance an Evaluation Report (CAPER). THE GRANTS MANAGEMENT UNIT DOES NOT HAVE INFORMATION ON GRANTS AVAILABLE FOR THE PUBLIC. 

 

Handyworker Program

213-808-8981

The Los Angeles Housing Department's Handyworker Program provides free minor home repairs to low-income senior (62 years and older) or disabled resident homeowners or homeowners with disabled relatives residing with them. Emergency repairs that directly affect the health and safety of occupants that are also provided to other low-income homeowners. Eligible repairs are limited to work that does not require a City building permit or formal inspection. Typical services include repair or placement of broken doors and windows; accessibility improvements for the physically challenged such as access ramps and hand railings; correction of safety hazards such as repairs to porches, steps, and sidewalks; home security improvements such as fences, security doors, and smoke detectors; habitability improvements such as replacement of sinks, toilets, and floor tiles; exterior and interior painting. Through a partnership with Million Trees LA, up to seven free trees will be planted on Handyworker-serviced properties upon request. 

 

Home Secure Program 

213-808-8803

213-808-8874 (Spanish language)

The Home Secure Program provides free installation of home security and safety devices to low-income seniors, 62 years or older, or disabled homeowners or renters in the City of Los Angeles. Free installation includes labor and materials for eligible beneficiaries. Services are provided only once per year. Typical services include installation of smoke detectors, carbon monoxide detectors, grab bars, peepholes  handrails, hand showers, shower/bathtub no-slip safety treads, deadbolts, patio door locks, window locks, window dowels, and nightlights. 

 

Homelessness Prevention & Rapid Re-Housing Program (HPRP)

213-808-8941

Starting in October 2009, the Los Angeles Housing Department (LAHD) will implement a new 3-year grant from the U.S. Department of Housing and Urban Development (HUD) for $29.4 million, funded by the American Recovery and Reinvestment Act (ARRA) of 2009. The purpose of the HPRP is to offer financial assistance and services to prevent very low income individuals and families from becoming homeless or to help those who are currently experiencing homelessness to be quickly re-housed and stabilized. The HPRP regulations state that funds must to be "prioritized to serve households that are most in need of this temporary assistance and are most likely to achieve stable housing, either subsidized or unsubsidized, outside of HPRP, after the program concludes." The program will be implemented by third-party contractors selected via a competitive process by the Los Angeles Homeless Services Authority (LAHSA), and by the Housing Authority of the City of Los Angeles. 

 

Housing Information

866-557-RENT (7368)

213-808-8888

213-473-3231 TDD

The Los Angeles Housing Department's Customer Service & Information Section provides and distributes to the public information about LAHD's programs relating to the Los Angeles City Rent Stabilization Ordinance (landlord/tenant issues and registration of rental units). Referrals are made to the other LAHD divisions and units to respond to questions relating to fair housing, home ownership programs, multi-family housing rehabilitation and development, single-family housing rehabilitation adn development, and rental unit inspection. 

 

Housing Opportunities for Persons with AIDS (HOPWA)

213-922-9663

Provides housing and supportive services and rental assistance for eligible low-income persons living with HIV/AIDS. Assistance provided includes: emergency shelter, transistional housing, emergency housing (motels) and meal vouchers, housing information and referrals, tenant-based rental assistance (similar to Section 8), rent, mortgage, utility assistance, move-in grant (towards a security deposit), legal services, food delivery and food bank services, companion animal assistance and the development of housing projects dedicated for this population.

 

Lead-Based Paint Hazard Control Program

213-808-8842

Federally funded program which provides lead-based paint hazard remediation grants to pre-1978 low-income residential housing units. Program also provides lead certification training for contractors/workers. 

 

Low- and Moderate-Income Homebuyer Purchase Assistance Loans and Purchase with Rehab Loans

213-808-8800

213-808-8925

Purchase Assistance deferred loans for low- and moderate-income buyers who need assistance in purchasing and rehabilitation of certain types of homes in the City of Los Angeles.

 

Mom & Pop Program

213-808-8802

This loan program provides 3%, no-payment (deferred) loans for low-income, owner-occupied, small rental buildings (2-4 units). A grant of up to $10,000 per unit is also available for lead paint hazard removal and/or exterior improvements. The goal of this program is to provide funds to owners and correct Systematic Code Enforcement Program (SCEP) citations and to make other habitability improvements.

 

Mortgage Credit Certificate Program

213-808-8591

213-922-9650

Mortgage Credit Certificates allow qualified homebuyers to purchase their first home by reducing their income tax obligations. use this tax credit to help you qualify for a larger mortgage or lower your monthly payment.

 

Mortgage Revenue Bond Program

213-808-8935

Below-market first mortgage interest rates and purchase assistance for qualified first-time homebuyers.

 

Multi-Family Bond Program

213-808-8951

LAHD's Affordable Housing Bond Program (AHBP) issues tax-exempt mortgage revenue bonds allocated by the California Debt Limit Allocation Committee (CDLAC) to build new housing developments or to rehabilitate existing structures. The bonds are a source of funding available to developers of qualified residential rental housing projects located within the City of Los Angeles. To access this tax-exempt financing, projects must restrict a minimum of 20% of their units to affordable levels; but projects are more often made 100% affordable by the developers in the effort to attain the maximum benefit of this resource. 

 

Multi-Family Complaint-Based Inspections Program

866-557-RENT (7368)

213-808-8888

213-473-3231 TDD

Multi-Family Complaint-Based Inspections Program (Complaints) responds to habitability complaints regarding heating; plumbing; hot and cold running water; electrical lighting and wiring; waterproofing, unsafe floors, stairways and ceilings in multi-family residential buildings. Most of the complaints are filed by tenants living in apartment buildings. The program attempts to respond to complaints within 72 hours, however, most response times are within 24 hours. 

 

Neighborhood Stabilization Program

213-808-8800

213-808-8973

This program provides deferred payment second mortgages to first-time homebuyers seeking to acquire a foreclosed or abandoned home. The program also provides deferred payment loans to repair blighted properties after they have been purchased. 

 

Permanent Supportive Housing Program

213-922-9694

LAHD serves as the Program Administrator for the Permanent Supportive Housing Program (PSHP). The PSHP was created in 2006 to finance permanent supportive housing and provide ongoing rental subsidies for adults, transition-age youth (age 18-24), and families who are homeless or chronically homeless  many of whom have disabilities and/or drug/alcohol dependency. The program provides gap financing for the development of affordable rental housing that features on-site tenant-based services, such as case management, financial management, and job training. The developments may consist of new construction or rehabilitation of existing structures. Developers apply for funds at least once ea year through a Notice of Funding Availability (NOFA). 

As Program Administrator of the PSHP, the Los Angeles Housing Department is a member of the City Collaborative, an inter-agency collaboration between the following agencies: 

- The Community Redevelopment Agency of the City of Los Angeles (CRA/LA)

- The Housing Authority of the City of Los Angeles (HACLA)

- The Los Angeles Department of Water and Power (LADWP) 

- The Los Angeles Housing Department (LAHD) 

The goals and purpose of the PSHP are to:

- Increase the supply of supportive housing for the City of Los Angeles's homeless population. 

- Leverage new and underutilized funding available at the State and County levels for housing homeless people. 

 

Portfolio Management (Loan Servicing)

213-808-8801

Portfolio Management is the point of contact for borrowers whose loans have been fully disbursed. Portfolio Management includes: processing of loan payments, Pay off Statements or Pay off Demands, Mortgage Verification, Assumption, Amendment, Subordination, Reconveyance, etc. Portfolio Management also services loans originally made by the Housing Preservation and Production Department, Community Development Department  Department of Building and Safety, and City of Los Angeles, A Municipal Corporation. NOTE: For prompt processing, loan documents and payments should be mailed to Post Office Box 532729, Los Angeles, CA 90053-2729. If you require a pay off statement or pay off demand, fax your request to 213-808-8606.

 

Rent Adjustment Commission (RAC) 

213-808-8546

The RAC consists of seven members appointed by the Mayor, who are neither landlords nor tenants of residential rental property, and is authorized by the Rent Stabilization Ordinance (RSO) to issue orders and promulgate policies, rules, and regulations which carry out the purposes of the RSO. In addition, the RAC convenes as an Appeals Board to hear appeals of certain types of cases authorized by the RSO, the LA Housing Code, the Rent Escrow Account Program (REAP) Ordinance. Issues for consideration should be submitted to the RAC in care of LAHD. While RAC does not handle individual landlord/tenant complaints, public comments are heard on issues affecting the matters within the RAC's jurisdiction at all RAC meetings. 

Meeting Times: First and Third Thursday of each month at 12:00 noon. 

Agendas are posted 72 hours before each meeting. 

 

Rent Control/Stabilization Violation Investigation/Enforcement 

866-557-RENT (7368)

The Los Angeles Housing Department's Rent Investigations Section handles complaints concerning non-registration of rental units under the City's Rent Stabilization Ordinance (RSO), notices to evict based on false and deceptive grounds, illegal rent increases, illegal reduction of housing services, and non-receipt of relocation assistance when due. 

 

Rent Escrow Account Program (REAP)

866-557-RENT (7368)

213-808-8500

213-473-3231 TDD

The Rent Escrow Account Program (REAP) encourages the maintenance and repair of residential buildings. Buildings cited as uninhabitable are placed into REAP which allows tenants to pay their rent into an escrow account until the building is repaired  Uninhabitable conditions may include lack of heating, plumbing, hot and cold running water, electrical lighting and wiring, waterproofing; unsafe floors, stairways and ceilings. 

 

Rent Stabilization Ordinance (RSO) 

866-557-RENT (7368)

213-808-8888

213-473-3231 TDD

The Los Angeles Housing Department administers the Rent Stabilization Ordinance of the City of Los Angeles through its Rent Stabilization Program, which protects tenants from excessive rent increases, while at the same time allowing apartment ownerse a reasonable return on their investments. The RSO covers rental properties built before 1978 when there are two or more units on a lot. Information by telephone regarding landlord and tenants rights in relation to this Ordinance may be obtained through the Rent Stabilization hotline (see contact info). This phone number may also be used to request LAHD forms or informational materials by U.S. mail. 

General information regarding the rights of landlords and tenants under the RSO, including details on which rental units in the City are subject to the Rent Stabilization Ordinance, can be found at the main RSO webpage at http://lahd.lacity.org/lahdinternet/RentStabilization/tabid/247/Default.aspx

 

Rental Unit Registration

866-557-RENT (7368)

The Housing Department's Billing and Collection Unit processes fee payments for annual rental unit registration for properties subject to the City's Rent Stabilization ordinance (RSO). In addition to fee payment processing, the unit provides information relating to the registration of rental properties subject to the RSO, provides annual rental unit registration certificates, and reviews applications for exemption from the RSO. 

 

Small Rental Rehabilitation Program

213-808-8802

This program provides 3%, fully amorized loans to owners of primarily low-income occupied rental properties of up to 28 units to correct Systematic Code enforcement Program (SCEP) citations and to make other habitability improvements. Grants of up to $5,000 per unit or lead paint hazard removal and/or visible exterior improvements are also available. 

 

Subsidized Affordable Housing Preservation Program

213-808-8651

The Program proactively manages the City's affordable housing inventory in order to identify all at-risk affordable housing. It also monitors and enforces written notification to the City when affordability restrictions are expiring or being terminated. Program staff have developed tolls to provide outreach, education and options for owners, developers  managers and residents of affordable housing. The program also monitors the effective application of the City's RSO to affordable housing and analyzes preservation-related legislation. 

 

Systematic Code Enforcement Program (SCEP)

866-557-RENT (7368)

213-808-8888

213-473-3231 TDD

Systematic Code Enforcement Program (SCEP) ensures that rental housing units are kept safe and livable through routine periodic housing inspections. Housing inspectors actively survey residential multi-family buildings in the City of Los Angeles and identify code and safety problems that need corrections such as lack of heating, plumbing, hot and cold running water, electrical lighting and wiring, waterproofing; unsafe floors, stairways and ceilings. 

 

Urgent Repair Program (URP)

866-557-RENT (7368)

213-808-8888

213-473-3231 TDD

Owners of buildings identified with life-threatening conditions must comly with orders to repair the condition within 48 hours. If the owner does not comply, LAHD makes the repairs and places the building into Rent Escrow Account Program (REAP) / Urgent Repair Program (URP) which allows the City to collect rents and place them into an escrow account. 

 

Utility Maintenance Program (UMP)

866-557-RENT (7368)

213-808-8500

213-473-3231 TDD

This program ensures that utilities are not shut off in buildings where the owners have not paid their utility bills. Delinquent utility bills that remain unpaid can result in a property to be placed into the Rent Escrow Account Program (REAP). The REAP Program will allow the City to collect rents and place them in an escrow account to ensure payment of utility bills and prevent shut-off of utilities and displacement of tenants. 

 

PUBLIC COUNTERS

 

Central Regional Office

3550 Wilshire Blvd., Ste. 1500

Los Angeles, CA 90010

866-557-RENT (7368)

Location: On Wilshire Blvd. west of Normandie Ave. 

Parking: Pay parking structure: enter from Ardmore Ave. (Sorry, validations are not available.) Also available are adjacent parking lots, as well as metered street parking. 

Transit: The office is located 1 block west of Wilshire/Normandie Station (Metro Rail Purple Line). The following buses stop nearby: Metro Rapid 720; Metro Local 20, 206

Hours: Open Monday through Friday, 9 am to 4 pm

 

East Regional Office

2215 N. Broadway Los Angeles, CA 90031

Los Angeles, CA 90031

866-557-RENT (7368)

Location: On Broadway between Avenue 22 and Avenue 24 in Lincoln Heights

Parking: Metered street parking and metered lot on Avenue 24

Transit: The following buses stop nearby: Metro Rapid 751; Metro Loca 45, 83, 251; LADOT DASH LIncoln Heights/Chinatown Route

Hours: Open Monday through Friday, 9 am to 4 pm

 

North Regional Office

6640 Van Nuys Blvd. 

Van Nuys, CA 91405

866-557-RENT (7368)

Location: On Van Nuys Blvd., south of Vanowen St. Parking: Free lot adjacent to building 

Transit: The following buses stop nearby: Metro Rapid 761; Metro Local 233

Hours: Open Monday through Friday, 9 am to 4 pm

 

South Regional Office

690 Knox St., Suite 125

Torrance, CA 90502 (located in the City of Los Angeles with a Torrance mailing address)

Location: On Knox St., east of Vermont Ave., southwest of the Harbor (I-110) and San Diego (I-405) Freeway interchange 

Parking: Free

Transit: The following buses stop nearby: metro Local 205; Metro Local/Express 550; Torrance Transit Route 1

Hours: Open Monday through Friday, 9 am to 4 pm

 

West Regional Office

3415 S. Sepulveda Blvd., Suite 150

Los Angeles, CA 90034

Location: On Sepulveda Blvd., north of Palms Blvd. & east of the San Diego (I-405) Freeway

Parking: Pay parking structure (Sorry, validations are not available.)

Transit: The following buses stop nearby: Culver City Bus Line 6; Santa Monica Big Blue Bus Line 12

Hours: Open Monday through Friday, 9 am - 4 pm

 

Mark Ridley-Thomas Constituent Service Center

8475 S. Vermont Ave., 2nd Floor

Los Angeles, CA 90044

Location: On Vermont Ave., one block north of Manchester Ave. 

Parking: Small metered lot adjacent to building 

Transit: The following buses stop nearby: Metro Rapid 715, 754; Metro Local 115, 204; metro LocaL/Express 442; LADOT DASH Vermont/Main Route

Hours: Open Monday, Wednesday, and Friday, 9 am to 4 pm - Closed daily from Noon to 1 pm

THIS COUNTER ACCEPTS CREDIT CARD AND CHECK PAYMENTS ONLY; NO CASH. 

 

San Pedro Satellite Office

638 S. Beacon St., Suite 601

San Pedro, CA 90731

Location: On 7th St. between Beacon St. & Harbor Blvd. 

Parking: Metered street parking only

Transit: The following buses stop nearby: Metro Local/Express: 447; LADOT DASH San Pedro route; LADOT Commuter Express 142

Hours: Open Tuesday and Thursday, 9 am to 4 pm - Closed daily from Noon to 1 pm 

THIS COUNTER ACCEPTS CREDIT CARD AND CHECK PAYMENTS ONLY; NO CASH. 

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Planning

 

City Planning Department 

200 North Spring St., 7th Floor

Los Angeles, CA 90012-2601

213-987-0169

FAX: 213-978-1275

http://cityplanning.lacity.org

 

The Department of City Planning prepares and maintains a general plan which is a comprehensive declaration of purposes, policies and programs for the development of the City including such elements as land use, conservation, circulation, service systems, highways, public works facilities, branch administrative centers, schools, recreational facilities and airports. 

 

The Department regulates the use of privately-owned property through zoning regulation specific plan ordinances and State laws and through the approval of proposed subdivisions. 

 

The Department investigates and reports on applications for amendments to zoning regulations,k and passes upon zone variance and conditional use applications. 

 

The acquisition of land by the City for public use and the disposition of surplus land must be submitted to the Commission for report and recommendation. 

 

The Department conducts studies relating to environmental quality, and provides advice and assistance relative to environmental matters. 

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Public Counter

Construction Service Center provides information about General and Community Plans, Planning and Zoning Code. Furnishes discretionary zoning and land use applications and appeals. 

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LOS ANGELES

DEVELOPMENT SERVICE CENTER

201 N. Figueroa St., 4th Floor

Los Angeles, CA 90012

213-482-7077

213-482-7080 FAX

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SAN FERNANDO VALLEY

DEVELOPMENT SERVICE CENTER

6262 Van Nuys Blvd., 2nd Floor

Van Nuys, CA 91401

818-374-5050

818-374-5051

818-374-5075 FAX

 

Development Services & Zoning Administration Division

City Hall

200 North spring Street Room 763

Los Angeles, CA 90012-2601

213-978-1318

213-978-1334 FAX

 

Case Management Section

213-978-1486

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Policy Planning 

200 North Spring Street., 6th Floor

Los Angeles, CA 90012

213-978-1375

213-978-1373 FAX

 

Major Projects / EIR

200 N. Spring St., 7th Floor

Los Angeles, CA 90012-2601

213-978-1332

213-978-1343 FAX

 

Planning Implementation

METRO

200 N. Spring St., 7th Floor

Los Angeles, CA 90012-2601

213-978-1160

213-978-1226 FAX

 

VALLEY

6262 Van Nuys Blvd., 4th Floor 

Van Nuys, CA 91401

818-374-9941

 

City Planning Commission Office

200 North Spring St., Room 272

Los Angeles, CA 

213-978-1300

 

CITY PLANNING COMMISSION (CPC)

Hears legislative matters and makes recommendations to the Mayor and City Council regarding the General Plan, development permits and other ordinance recommendations. Call for other information about meetings and agendas. Under the City Charger, has expanded role to hear cases of Citywide significance. 

 

AREA PLANNING COMMISSIONS (APCS)

As a result of City Charter changes, seven Area Planning Commissions were established to handle appeals of Zoning Administrator decisions on local zoning cases, such as conditional uses and variances. 

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Public Works

 

http://dpw.lacity.org

The Department of Public Works, the City's third largest Department, is responsible for construction, renovation, and the operation of City facilities and infrastructure. The Department builds the City streets, installs its sewers, constructs storm drains as well as public buildings and service facilities.

The Department is comprised of a staff of over 5000 employees who design and execute public projects from sidewalks and bridges to wastewater treatment plants and libraries. Throughout its history, the Department of Public Works has been responsible for construction, renovation and improvement programs involving such projects as the Los Angeles International Airport, City Hall, Hyperion and Tillman Treatment Plants, Hyperion and North Spring Street Bridges, plus hundreds of major public facilities and systems throughout the City of Los Angeles. 

The Department of Public Works is managed by five full time commissioners to serve as the voice of the People, and to maintain the quality of life in the City of Los Angeles with the resources and delivery of services by the Department's Bureaus of Contract Administration, Engineering, Sanitation, Street Lighting and Street Services.

 

Bureau of Contract Administration

1149 S. Broadway St, Suite 300

Los Angeles, CA 90015

3-1-1 City Service Directory

213-847-1922

http://bca.lacity.org

 

The Bureau of Contract Administration administers contracts and permits for public works construction and improvement projects (streets, sewers, storm drains, streetlighting and all other public improvements).

Inspects projects daily to ensure work constructed on public property is the highest possible quality, meets specifications, and is completed on schedule.

Responsible for enforcing prevailing wage and Project Labor Agreement on public works projects in addition to enforcing numerous City Ordinances such as Equal Benefits, Living Wage, Service Contractor Worker Retention and First Source Hiring. 

Enforces Business Inclusion Program and certifies Minority, Women, Disadvantaged, and Small Local Business Enterprises and through the Mayor's Business Assistance Virtual Network (BAVN) verifies Small Business, Emerging Business, Disabled Veteran Business and Local Business Enterprises. 

 

Bureau of Engineering

1149 S. Broadway St, Suite 700

Los Angeles, CA 90015

3-1-1 City Service Directory

213-485-5400

http://eng.lacity.org

The Bureau of Engineering prepares preliminary designs, specifications and estimates of major public improvement projects. 

Responsible for subdivision requirements and checking public improvement plans of private developers. 

Prepares construction cost estimates and provides construction contract management. 

Responsible for Capital Improvement Projects for the City, including stormwater, sewer systems, street and other infrastructures, including planning and design. 

 

Customer Service and Permits

(including Construction, Excavation, Revocable, and Sewer)

 

CENTRAL DISTRICT

213-482-7030

213-482-7007 FAX

201 N Figueroa Street, 3rd Floor

Los Angeles, CA 90012

 

HARBOR DISTRICT

310-732-4677

310-732-4670 FAX

638 Beacon Street, Suite 402

San Pedro, CA 90731

 

VALLEY DISTRICT

818-374-5090

818-374-4615 FAX

6262 Van Nuys Blvd, Suite 251

Van Nuys, CA 91401

 

WEST LOS ANGELES DISTRICT

310-575-8384

310-575-8631 FAX

1828 Sawtelle Blvd, 3rd Floor

Los Angeles, CA 90025

 

Land Development Group

213-202-3480

213-202-5520 FAX

201 N Figueroa Street, Suite 200

Los Angeles, CA 90012

 

Mapping Division

213-482-7111

213-482-7110 FAX

201 N Figueroa Street, Suite 1150

Los Angeles, CA 90012

 

Bureau of Sanitation

1149 S Broadway Street, Suite 900

Los Angeles, CA 90015

3-1-1 City Service Directory

800-773-CITY or 800-773-2489

213-473-4112 TTY

http://san.lacity.org

 

The Bureau of Sanitation provides refuse, recyclables and yard trimmings collection, sewer and storm drain maintenance and repair, wastewater collection and treatment, and many other related services to the residents of Los Angeles.

 

Bulky Item Collection 

3-1-1 City Service Directory

800-773-CITY or 800-773-2489

213-473-4112 TTY

Another curbside service is the collection of such bulky items as cast-off furniture and appliances that are too big to fit into the containers. The Bureau also operates a permanent center where residents can bring bulky items, and SAFE Centers where residents can drop off residential special materials and electronic waste. 

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Curbside Collection (Black, Blue, Green Containers)

800-773-2489

213-374-4112 TTY

-Trash-Recycling

-Bulky Item Pickup

-Dead Animal Pickup

 

Disposal of Used Motor Oil

800-98-TOXIC or 800-773-2489

-Residential and 

-Small Business

-Special materials

 

Free Mulch Distribution

http://www.lacitysan.org/srpcd/mulch_giveaway.htm

Instructions: Bring your own shovel, bag or pick-up; 

load up your own containers and take as much as you need. 

Locations: 

 

BOYLE HEIGHTS

850 N Mission Rd. 

Los Angeles, CA 90033

Mulch Delivered to this Location: Thursdays (compost) and Fridays (mulch) 

Hours of operation: Tue/Thu 9:00AM - 12:00PM & 1:00PM - 4:00PM

 

EAST LA (NEAR BOYLE HEIGHTS)

2649 E Washington Blvd.

Los Angeles, CA 90023

Mulch Delivered to this Location:  Wednesdays

Hours of operation: Fri-Sun 9:00AM - 3:00PM

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ELYSIAN VALLEY

3000 Gilroy St. 

Los Angeles, CA 90039

Mulch Delivered to this Location: Mondays and Thursdays

Hours of operation: Everyday 7:00AM - 5:00PM

 

LAKE VIEW TERRACE (NEAR SYLMAR)

11950 Lopez Canyon Rd.

San Fernando Valley, CA 91342

Mulch Delivered to this Location: Everyday (except weekend)

Hours of operation: Everyday: 7:00AM - 5:00PM

 

NORTH HILLS (NEAR VAN NUYS AIRPORT) 

16600 Roscoe Pl. North Hills, CA 91343

Mulch Delivered to this Location: Wednesdays and Fridays

Hours of operation: Everyday 7:00AM - 6:00PM

 

NORTH HOLLYWOOD (NEAR BURBANK)

5344 Vineland Ave. 

San Fernando Valley, CA 91601

Mulch Delivered to this Location: Mondays and Thursdays

Hours of operation: Everyday 7:00AM - 5:00PM

 

SAN PEDRO 

1400 N Gaffey St. San Pedro, CA 90731

Mulch Delivered to this Location: Fridays

Hours of operation: Everyday 7:00AM - 5:00PM

 

SUN VALLEY (NEAR SHELDON-ARLETA PARK)

12455 Wicks St. San Fernando Valley, CA 91352

Mulch Delivered to this Location: Tuesdays and Thursdays

Hours of operation: Everyday 7:00AM - 3:30PM

 

WEST LA

6001 Bowcroft St

Los Angeles, CA 90016

Mulch Delivered to this Location: Thursdays

Hours of operation: Everyday 7:00AM - 5:00PM

 

Horse Manure Collection

800-773-2489

213-473-5663 TTY

 

S.A.F.E Centers Permanent Collection Centers

(electronic waste: computers, televisions, VCRs, telephones)

 

SAN PEDRO: GAFFEY STREET

1400 N. Gaffey St. 

San Pedro, CA 99731

Saturdays and Sundays 9:00AM - 3:00PM

Available for business on 1st Wednesday of the month by appointment only.

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LOS ANGELES: LOS ANGELES-GLENDALE TREATMENT PLANT

4600 Colorado Blvd. 

Los Angeles, CA 90039

Saturdays and Sundays 9:00AM - 3:00PM

 

PLAYA DEL REY: HYPERION TREATMENT PLANT

7660 West Imperial Highway, Gate B

Playa Del Rey, CA 90293

Saturdays and Sundays 9:00AM - 3:00PM

Available for business on 3rd Wednesday of the month by appointment only.

 

SUN VALLEY: RANDALL STREET

11025 Randall St. 

Sun Valley, CA 91352

Saturdays and Sundays 9:00AM - 3:00PM

Available for business on 4th Wednesday of the month by appointment only.

 

WEST LOS ANGELES: UCLA

550 Charles E. Young Dr. 

West, Los Angeles, CA 90095

Thursdays and Fridays and Saturdays 8:00AM - 2:00PM

 

LOS ANGELES: WASHINGTON BLVD. 

2649 E. Washington Blvd. 

Los Angeles, CA 90021

Saturdays and Sundays 9:00AM - 3:00PM

Available for business on 2nd Wednesday of the month by appointment only. 

 

Sewer Hotline (24 hours, in English and Spanish)

866-44-SEWER or 866-447-3937

 

Sewer Spills and Odors

3-1-1 City Service Directory 

213-473-3231

 

Sewer Service Charge Hotline

800-540-0952

213-473-8413

213-847-8622 TTY

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Special Materials: Hazardous Waste

800-98-TOXIC or 800-988-6942

213-485-2260

213-485-3666 TTY

 

Storm Drain Maintenance and Repair

323-342-6006 between 6:30AM - 4:00PM

213-485-7575 between 3:30PM - 1:00AM

 

Stormwater Hotline

800-974-9794

-Overflow Catch Basin

-Illegal Dumping Trash, Pollutants and Debris into the catch basins

 

Bureau of Street Lighting

1149 S. Broadway Street, 2nd Floor

Los Angeles, CA 90015

3-1-1 City Service Directory

213-473-3231

http://bsl.lacity.org

 

The Bureau of Street Lighting designs, constructs, operates, maintains and repairs the City's street lights. It is also responsible for the financial administration of the Lighting District.

 

The City's streetlight system: 

has more than 230,000 streetlights incorporating over 400 different varieties of lights. Covers 4,500 of the City's 7,000 mile area. 

 

Provides quality, timely, cost effective and courteous service to the community of Los Angeles in meeting the needs for lighting of streets and public ways within established authorities. Encourages residents to report damaged or out-of-service street-lights in their neighborhoods. 

 

Request for new or improved street lighting

213-847-1459

 

Street Lights Out or Damaged 

3-1-1 City Service Directory

 

LED Street Lighting Energy Efficiency Program

213-847-1891

 

Emergency Calls After Hours

800-DIAL-DWP or 800-342-5397

 

Street Banner Information

213-847-1458

http://bannerpermits.lacity.org

Online permit application available.

 

Bureau of Street Services

1149 S. Broadway Street, Suite 400

Los Angeles, CA 90015

3-1-1 City Service Directory

800-996-CITY

800-996-2489 TTY

213-473-3231

http://bss.lacity.org

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After Hours Emergency Request

3-1-1 City Service Directory

213-473-3231 TTY

 

The Bureau of Street Services provides roadway maintenance, improvement, resurfacing and reconstruction of streets and related structures and engineering design of streets and streetscapes in the City of Los Angeles. 

Provides maintenance, repair and improvement of approximately 7,300 miles of public streets, alleys and related structures, making about 200,000 repairs per year and resurfacing and reconstructing 150 to 200 miles of streets annually. 

Cleans public streets and alleys using a variety of methods including machine sweeping over 600,00 curb miles per year. 

Trims, plants and maintains the City's 680,000 tree urban forest, trimming approximately 90,000 trees annually, maintains over 290 acres of landscaped median islands and enforces street tree and oak tree ordinances. 

Enforces the Annual Weed Abatement Ordinance, including the removal of illegally deposited debris from approximately 5,000 private and public lots. 

Enforces the Los Angeles Municipal Code governing the use of public rights of way to correct defective and hazardous conditions affecting the public health and safety.

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Office of Community Beautification

200 N. Spring St. Room 356

Los Angeles, CA 90012

Call 3-1-1

213-978-0228

http://bpw.lacity.org/OCB/

Graffiti Removal

Report graffiti

Request recycled paint

Volunteer Clean Events

Request tools and supplies

Education Outreach

Request presentation

These long term beautification programs are designed to encourage community participation in neighborhood based improvement projects. 

 

Project Restore

200 N. Spring St. Room 1633

Los Angeles, CA 90012

213-978-0283

http://projectrestore.lacity.org

Established in 1986, Project Restore is a non-profit organization committed to the restoration and preservation of Los Angeles City hall and other municipal buildings which serve the public as civic, cultural, architectural and historic resources.